Privacy Policy

Last Updated: September 2, 2026

Introduction

This privacy policy describes how frosty-basin collects, uses, and protects personal information provided through our website and during business interactions. We are committed to maintaining the confidentiality and security of your personal data in accordance with Australian privacy legislation.

Information We Collect

We collect information that you voluntarily provide when contacting us or requesting services, including:

• Name and contact details
• Email address
• Business or project information
• Service preferences and requirements
• Communication history related to consultations and service delivery

Automatically Collected Information

Our website may automatically collect certain technical information through standard web technologies:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on site
• Referral source
• Device type and operating system

How We Use Your Information

Personal information collected is used exclusively for the following purposes:

• Responding to inquiries and consultation requests
• Providing quotations and service proposals
• Delivering contracted services
• Maintaining records of business interactions
• Improving our website and service offerings
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, rent, or trade personal information to third parties. Information may be shared only in the following circumstances:

• With service providers who assist in business operations, bound by confidentiality agreements
• When required by law or legal process
• To protect our rights, property, or safety, or that of others
• With your explicit consent

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Business records related to service delivery may be retained for accounting and legal compliance purposes.

Your Rights

You have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Withdraw consent for certain data processing activities
• Lodge a complaint with the relevant privacy authority if you believe your privacy rights have been violated

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site usage. You can control cookie preferences through your browser settings. Please refer to our Cookies Policy for detailed information about the types of cookies we use and how to manage them.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our website following posted changes constitutes acceptance of those changes.

Contact Information

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us at:

[email protected]